Ordering

Guiding you through the process of ordering from VKTRY

How does a promotion code work on the VKTRY website?

There are times where we will offer a discount. Simply enter the promo code at checkout and the sale price should show up. Promo codes will expire and cannot be combined.

Does VKTRY offer a payment plan?

Yes, we utilize ShopPay and Sezzle which offer plans to pay over time. Click on ShopPay or Sezzle at checkout to learn more.

How are VKTRY Insoles customized for each athlete?

VKTRY Insoles are designed to be highly personalized based not only on shoe size, but also based on sport and body weight. VKs come in 5 levels of flexibility. These "spring levels" will be based on the weight you select when ordering--because a bigg

If I sometimes wear a 9.5 shoe size and in other shoes wear a 10, what size VK should I order?

We recommend that you select the shoes you will be wearing your VKs in the most and choose that shoe size when selecting your VK size.

If I am on the border of a weight level, should I go up or down?

We usually recommend going down. The weight level is a big factor in determining the VK’s Pro Level (flexibility). While a higher Pro Level may provide more spring, it’s very important that you are able to comfortably flex your feet for the insoles t

How can I pay for VKTRY Insoles?

We accept all major credit cards as well as PayPal.

Can I find VKTRY Insoles at a retailer near me?

At this time VKTRY is available only on VKTRY.com, Amazon (US and Canada), TikTok Shop, and select in-person events. From time to time local shops or vendors may carry a small selection of VKTRY Insoles. In addition, VKTRY can be found on-site at var

Do I get one or two insoles when I order?

We sell VKTRY Insoles in pairs, one for the left foot and one for the right.

Why do I need to enter my sport?

Different shoe types fit differently. For example, soccer shoes fit much tighter than basketball shoes. We accommodate for these differences by having different foam cushions: yellow is 7mm thick, black is 4mm and red is 2mm. Because of this, it may

If I am on the border of a weight level, should I go up or down?

Can I cancel or edit my order after it has been placed?

Unfortunately, once an order has been placed, our system does not allow for it to be edited. If you need to make changes, such as adjusting the size or sport, we recommend reaching out immediately using our Contact Form and selecting "Urgent Order Is

I am a female, but wear men's shoes, how should I order?

Please try and stay in the correct gender, this allows more accuracy when selecting weight. Typically, a men's size is 2 sizes less than a women's size unless the shoe is a Nike and then it is 1.5 sizes. For example, if you are wearing a Nike basket

How can I purchase VKTRY Insoles?

VKTRY Insoles can be purchased exclusively through our official website, Amazon, TikTok Shop, and at select partner events. If you observe VKTRY Insoles being sold somewhere else, please notify us so that we can let you know if it is a verified vendo

What sizes are shown on the ordering screen?

The sizes shown are based on the gender you choose on the first question. If you chose Female the sizes populate in female sizing, if you chose male the sizes populate in men's sizing.

Does VKTRY Offer a Military Disount?

Yes! Thank you for your service. We use ID.me for military and first responder discounts. Simply verify using the ID.me button at checkout and the discount will apply. Please keep in mind that this discount cannot be combined with other sales or disc

Are VKTRY products covered by insurance?

VKTRY Insoles are HSA/FSA eligible — customer submission of required paperwork may be necessary. Please partner with your insurance for specific information on coverage