VKTRY GEAR

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We recommend that you select the shoes you will be wearing your VKs in the most and choose that shoe size when selecting your VK size.

If I sometimes wear a 9.5 shoe size and in other shoes wear a 10, what size VK should I order?

Ordering

How are VKTRY Insoles personalized for each athlete?

Do I get one or two insoles when I order?

Are VKTRY Insoles suitable for children?

Why do I need to enter my weight? What is the VKTRY Pro Level?

What if I wear custom orthotics – can I still wear VKs?

Are VKTRY insoles available as custom orthotics?

How do I know which color VKs I am going to get – what’s the difference?

Do VKTRY Insoles come in different widths or arch types?

Does VKTRY Offer Gift Cards?

What are the main differences between Silver and Gold insoles?

What does the 'Y' stand for in the size of my order?

Do VKTRY Insoles help with performance?

Are VKTRY Insoles just for basketball or volleyball?

What is the VK Boost?

What does the "B" stand for in my order?

What does the "R" stand for in my order?

How to care for your Propulsion Socks

How to put on Propulsion Socks

What is a Propulsion Sock and how do they work?

Propulsion Socks

Features and Benefits of VKTRY's Recovery Clog

What are VKTRY Clogs made of?

Are these clogs good for people with Plantar Faciitis or other foot pain?

Are VKTRY Clogs recommended for people who stand all day?

Usage & Care of VKTRY Recovery Clogs

Recovery Clogs

Product Information

Can I transfer the VKs from one pair of shoes to another?

What if I cannot remove the insoles that came inside the shoes?

What if my insoles are glued inside the shoe?

Do I need to remove the insoles that came with my shoes?

How do I clean my VKs?

When Should I Replace My VKTRY Insoles?

Can I wear my VKs all day long?

Am I supposed to trim the insoles to get them to fit in the shoes?

Do VKTRY insoles have a break-in period, and is there a correct way to use them?

Usage & Care

How does a promotion code work on the VKTRY website?

Does VKTRY offer a payment plan?

How are VKTRY Insoles customized for each athlete?

If I am on the border of a weight level, should I go up or down?

How can I pay for VKTRY Insoles?

Can I find VKTRY Insoles at a retailer near me?

Why do I need to enter my sport?

Can I cancel or edit my order after it has been placed?

I am a female, but wear men's shoes, how should I order?

How can I purchase VKTRY Insoles?

What sizes are shown on the ordering screen?

Does VKTRY Offer a Military Disount?

Are VKTRY products covered by insurance?

Do you ship internationally?

I have not received my VKs yet, can you help me?

Does VKTRY offer free shipping?

What are the expected shipping times for international orders?

How do I obtain a tracking number for my shipment?

Are there countries that you do not ship to?

Shipping

Do you offer product exchanges?

How can I return an item and get a refund?

What is your return policy?

What is the warranty on VKTRY Insoles and how do I handle issues after purchase?

If I sometimes wear a 9.5 shoe size and in other shoes wear a 10, what size VK should I order?Updated a year ago