What is the warranty on VKTRY Insoles and how do I handle issues after purchase?Updated a year ago

VKTRY insoles come with a 90-day money-back guarantee. During this period, customers can receive a full refund if they are not satisfied with the product. As for longevity, there is no definitive time frame for how long the insoles will last. The lifespan of VKTRY Insoles depends on factors such as the care taken during use, the type of activity, and the frequency of moving the insoles between shoes. Frequent movement can lead to separation of the insole layers, which may be mitigated by purchasing extra pairs to dedicate to each set of shoes.

Customers should regularly inspect their insoles, replacing them if they notice wear and tear of the top cover or any cracking of the carbon fiber base plate. If problems arise post warranty or if there is damage that suggests the insoles have exceeded their lifespan, customers are encouraged to contact customer service directly for assistance ([email protected]). VKTRY strives for customer satisfaction and will try to offer solutions.

If you need to return damaged insoles, VKTRY will typically provide a free return label for customers in the US. To initiate a return, exchange, or to report any issues with VKTRY Insoles, please reach out to customer service ([email protected]) with your order details and concerns.