VKTRY GEAR

<p>If you need a tracking number for your shipment, please provide us with your order number. Once we have the order number, we can retrieve your tracking number and provide it to you. You can also enter your order number in the chat box for immediate tracking updates or check the inbox of the email you provided.</p><p>Please note that you will not receive tracking until your order is packed. This means if you are ordering outside of business hours, your order likely will not be packed until the next business day.</p>

If you need a tracking number for your shipment, please provide us with your order number. Once we have the order number, we can retrieve your tracking number and provide it to you. You can also enter your order number in the chat box for immediate t

How do I obtain a tracking number for my shipment?

Shipping

How are VKTRY Insoles personalized for each athlete?

Do I get one or two insoles when I order?

Are VKTRY Insoles suitable for children?

Why do I need to enter my weight? What is the VKTRY Pro Level?

What if I wear custom orthotics – can I still wear VKs?

Are VKTRY insoles available as custom orthotics?

How do I know which color VKs I am going to get – what’s the difference?

Do VKTRY Insoles come in different widths or arch types?

Does VKTRY Offer Gift Cards?

What are the main differences between Silver and Gold insoles?

What does the 'Y' stand for in the size of my order?

Do VKTRY Insoles help with performance?

Are VKTRY Insoles just for basketball or volleyball?

What is the VK Boost?

What does the "B" stand for in my order?

What does the "R" stand for in my order?

How to care for your Propulsion Socks

How to put on Propulsion Socks

What is a Propulsion Sock and how do they work?

Propulsion Socks

Features and Benefits of VKTRY's Recovery Clog

What are VKTRY Clogs made of?

Are these clogs good for people with Plantar Faciitis or other foot pain?

Are VKTRY Clogs recommended for people who stand all day?

Usage & Care of VKTRY Recovery Clogs

Recovery Clogs

Product Information

Can I transfer the VKs from one pair of shoes to another?

What if I cannot remove the insoles that came inside the shoes?

What if my insoles are glued inside the shoe?

Do I need to remove the insoles that came with my shoes?

How do I clean my VKs?

When Should I Replace My VKTRY Insoles?

Can I wear my VKs all day long?

Am I supposed to trim the insoles to get them to fit in the shoes?

Do VKTRY insoles have a break-in period, and is there a correct way to use them?

Usage & Care

How does a promotion code work on the VKTRY website?

Does VKTRY offer a payment plan?

How are VKTRY Insoles customized for each athlete?

If I sometimes wear a 9.5 shoe size and in other shoes wear a 10, what size VK should I order?

If I am on the border of a weight level, should I go up or down?

How can I pay for VKTRY Insoles?

Can I find VKTRY Insoles at a retailer near me?

Why do I need to enter my sport?

Can I cancel or edit my order after it has been placed?

I am a female, but wear men's shoes, how should I order?

How can I purchase VKTRY Insoles?

What sizes are shown on the ordering screen?

Does VKTRY Offer a Military Disount?

Are VKTRY products covered by insurance?

Ordering

Do you ship internationally?

I have not received my VKs yet, can you help me?

Does VKTRY offer free shipping?

What are the expected shipping times for international orders?

Are there countries that you do not ship to?

Do you offer product exchanges?

How can I return an item and get a refund?

What is your return policy?

What is the warranty on VKTRY Insoles and how do I handle issues after purchase?

How do I obtain a tracking number for my shipment?Updated 9 months ago